BALANSERA THERAPY GROUP
Frequently Asked Questions
Below are answers to some of the most commonly asked questions about our practice. If your question is not addressed here, please don’t hesitate to contact our office — we will be glad to assist you.
How do I book an appointment?
Appointment RequestThank you for your interest in services with Balansera Therapy Group!
To book an appointment or consultation with us, please contact our office directly or complete the appointment request form below:
Where are you located?
Our office is centrally located in the Mandarin neighborhood of Jacksonville, FL.
9310 Old Kings Rd S
Suite 701
Jacksonville, FL 32257
If you are not located in Jacksonville, we also offer virtual visits to individuals residing anywhere in the state of Florida.
What should I expect for my first session?
During your initial appointment, your therapist will take time to learn about you and explore the reasons you're seeking therapy. This session is meant to help both you and the therapist determine if working together feels like a good fit. The appointment typically lasts about an hour. To keep things on schedule, we ask that all paperwork be completed beforehand, as filling it out on-site may extend your visit.
How do I know which therapist is right for me?
ContactTruthfully, this is a question only you can answer! When looking for the right therapist, it is best to ask the following questions:
- What are you hoping to get out of therapy?
- What therapeutic approach are you looking for?
- Do you feel safe, heard, and understood by the therapist?
- Does their schedule availability align with yours?
- What is your gut saying?
Our practice offers free 15 minute consultation calls to see if we're the right fit for your healing journey.
How do I access the patient portal?
Patient PortalTo access the patient portal, please click the button below.
The link to create a portal account is sent to the email address provided at the time of scheduling.
If you need to reset your password, please contact our office at (904)-866-1857.
What is your practice's focus?
Our primary focus is offering compassionate, trauma-informed care. Trauma can impact individuals in different ways, such as challenges with attachment, heightened anxiety, or difficulty regulating emotions. As such, we address a wide range of concerns, helping clients explore the root causes and work toward healing.
Are all of your therapists EMDR certified?
Our TeamMany of our therapists have received specialized training and certification in EMDR therapy; however, not all therapists at our practice offer this approach. If a therapist is trained or certified in EMDR, this will be noted in their bio.
You can view therapist bios by clicking the button below.
What age groups do your therapists see?
Our TeamOur therapists work with individuals of all ages.
For more information on each of our therapists, please click the button below.
How much will my session cost?
Our standard session fee is $150 for a one-hour appointment.
For clients with insurance:
Your copay will depend on your insurance plan, benefits, and deductible. We recommend contacting your insurance provider for specific information about your copay. Alternatively, we are happy to provide the copay amount prior to your first appointment once your session is scheduled.
For clients without insurance:
We offer private pay and sliding scale rates for individuals who are out-of-network or uninsured. Please contact us to learn more about the qualifications and options available to you.
Do you accept my insurance?
We accept plans from the following insurance companies:
- Aetna
- Anthem
- AvMed
- BlueCross and BlueShield
- Cigna and Evernorth
- Clover Health
- Florida Blue
- New Directions | Lucet
- Mayo Clinic
- Optum
- Oscar Health
- Oxford
- United Medical Resources (UMR)
- UnitedHealthcare UHC | UBH